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Privacy Notice

Your privacy is important to us. Therefore, to better protect your privacy, we are providing this notice to you that explains the way we utilize the information you provide and the commitment we provide to protect your personal information.

The way we use information:

To complete your order
To provide services you request
To send promotional offerings via mail or email (only if you subscribe)
To contact you should we have questions regarding your order
To identify your products/service preferences so that we can notify you of new items or promotions that may interest you
To improve our merchandise selections, functionality of our website, customer service and overall shopping experience.

The information we collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected may include your name, recipient’s name, (if applicable), postal address, billing address, shipping address, email address, phone number, fax number and account information for purposes of payment. You may wish to subscribe to our mailing list to receive news, specials, and promotional offers reserved only for those on our mailing list. In addition to the information listed above, we may also collect birth dates, pet names, pet breeds and other information which is strictly used to enhance your shopping experience.
From your purchase and other interactions with us, we derive information regarding specific products you purchase or use. Please note that we strive to keep our mailing list up to date. If we have inadvertently sent email to you, please let us know. Many promotions and mailings are completed in advance, so you may continue to receive some offers after you unsubscribe. We appreciate your patience in giving us time to carry out your request.

Non-identifying and aggregate information is utilized to improve the functionality of our website. We may use your PIN address to identify you as a user so that we may track how you used the website. This information is solely used to track a generic user to help us understand user patterns of shopping and how we can improve upon you shopping experience. If you place an order online, we track your PIN address in order to protect against fraud. If we detect an instance of cyber crime, we will report all data immediately.

Children’s Privacy

This serves as an official notice that Theo does not knowingly collect any personal information from children under the age of 18. In certain areas of the site, we may ask for age or birth date information to verify the age of visitors to the site. You agree that all information you provide to Theo through this site, including but not limited to information regarding your age, will be truthful, accurate and complete. If you are a parent of a child under the age of 18 and you have questions about this site or information collection practises, please feel free to contact Theo at theo@theo.is

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